1. How long will it take to get my order?
It depends on what you've ordered and which shipping method you have selected.
Generally speaking standard turnaround time for US and Canada customers is 6-8 working days, unless you are ordering custom art, which tend to add a couple of days.
We'll show you an estimated delivery date when you place your order, but if you would like to calculate your order's turnaround time, check with your sales rep by contacting us at propatch@pacbell.net or calling 800-877-2824.
2. Thats too long! Can I get my order any quicker?
To avoid a nail biting finish, or if you have a tight deadline or event, we highly recommend you choose RUSH PRINTING (where available) and/or Express shipping. Sure, its a bit more expensive but for those important events it's definitely the best option to ensure you get your order on time.
Remember: RUSH Printing (with Express Shipping) will take just 2 working days IF you place your order before 3pm (PST). It's available on most of our products.
3. I've ordered my bottles. Where are they?
When you place your ProPatch order, we'll give you an estimated arrival date. You can check your order status by going to the "Where's my Order" link in our QuickLinks section. you'll see a form at the top of the page on our site.
If you chose Express shipping, you can also track your shipment via the dispatch email received when your order was shipped.
If the order fails to arrive by the estimated delivery date, please do Contact Us.
4. Vector what? How annoying! My artwork is low res jpg from my website. What can I do?
Most people don\'t realize that you can't use art skimmed from your website to print custom bottles. When you send us your artwork we will review the quality. low res jpgs will be sent to our art department for cleanup and vectorization. There is no additional cost BUT it could add 1 - 2 days to your shipment time.
5. I've ordered my custom imprinted patch kits, and I think there's a mistake. Help!
Don't worry! You have a 24 hour editing window after you've placed your order, so we can go back in and make all the changes you need.
6. Are there any extra charges like screens, or artwork?
Good question! No extra charges! Artwork (up to 30 minutes) is FREE, Setup is FREE, and Printing is FREE.
7. I printed red ink on black bottles. Why is the imprint so dark?
Oh dear - that's disappointing. Printing is a tricky business, and sometimes people's expectiations do not match the printed outcome. Differences in oncscreen vs printed colors, intricacies in the print process and a host of other factors lead to products looking darker than expected. Pro Patch will advise you if we feel that your artwork will not work well. Our goal is to make your artowrk look as good as possible all the time.
8. Where can I leave feedback for the Propatch team?
You've come to the right place!
We never get tired of receiving feedback from our customers. If it\'s positive, that\'s great - we've done our job. If it's negative, that's also fine, because it shows there's room for improvement. And all we really want to do is make you happy. Yay!
to provide feedback, suggestions or complaints please CONTACT US.
